April 13, 2023 | Press Release
MINNEAPOLIS, Minn. – April 13, 2023 – Datasite, a leading SaaS-based technology provider for global mergers and acquisitions (M&A) professionals, has been named a winner in the 2023 Excellence in Customer Service Award, presented by the Business Intelligence Group.
Datasite was recognized for its unparalleled customer service capabilities. This includes more than 200 talented employees in six countries, providing best-in-class service and support in over 20 languages, with 24/7 availability via phone, email, chat, and the Datasite customer portal, Datasite Assist. Customer support representatives average an impressive volume of 24,000 cases per month.
“Our customer service team goes the extra mile to provide our clients with the smoothest experience possible,” said Deven Lindemann, Chief Customer Success Officer at Datasite. “Most members of our team have an average of seven years of industry experience, allowing them to meet the always evolving needs of the moment. Our knowledgeable team is the reason that Datasite is the only provider in the industry whose service team can work within data rooms on behalf of its clients.”
The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were presented to consultants, outsource partners and technology providers for superior performances in the past 12 months.
“Customer service professionals and suppliers have had to make significant changes to adapt to our evolving world,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “It is our honor to recognize Datasite as they are leading by example and making real progress on improving the daily lives of so many.”
Dealmakers in more than 180 countries make their deals in Datasite, including 74 of the top 100 legal firms and all the top 20 global financial advisory firms. In 2022, the company facilitated over a quarter of the top 100 global deals, including more than half of the top 15.
Datasite’s customer service team has previously been recognized for its outstanding performance, winning Stevie Awards in 2022 and 2021.
To learn more about Datasite, please visit: www.datasite.com.
Datasite is a leading SaaS provider for the M&A industry, empowering dealmakers around the world with the tools they need to succeed across the entire deal lifecycle. For more information, visit www.datasite.com
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
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