Hands-on support
Depend on 24/7/365 availability, plus proactive assistance throughout from your Project Pro.
Datasite Assist
Datasite Assist is an always-on support service that combines expert guidance and self-serve resources to keep deals moving without disruption.
Half a century of dealmaking expertise – at no extra cost
Practical help
Let us handle the most time-consuming tasks to help you move faster.
Effortless technology
Solve queries, arrange training, and manage billing in the Datasite Assist portal.
Strategic consulting
Depend on Elite, your premium plan from Datasite Assist, to drive active growth.
Depend on our team – and your Project Pro
We work proactively to help you deliver your project. Providing answers. Solving problems. Checking up on progress. Expect all this and more from the expert always looking out for you: your Project Pro.
Meanwhile, the rest of our team are standing by to help you 24/7/365. For assistance with anything from light troubleshooting to heavy lifting, just tap, type, or talk.
Datasite Assistant
How Project Pro works
We work proactively to help you deliver your project. Discover what your Project Pro can provide for you.
Kickoff
Receive an invite to your project.
Research
Research and prep to better understand your needs.
Introduction
Expect a call from your Project Pro within 24 hours of opening your project.
Onboarding
Schedule an onboarding call to ensure you can take advantage of all features at your disposal.
Support
Conduct additional calls and trainings as needed to support you throughout your deal.
Using Datasite? Go Elite
Make the most of your Datasite subscription with our premium offering: Datasite Assist Elite. If your focus is on driving growth, then Elite is for you.
An expert from our Elite team will be your strategic consultant. With their help, you can:
- Improve your processes to add value
- Anticipate and overcome challenges
- Actively shape Datasite to your needs
It’s all in addition to the benefits of Datasite Assist, around the world and around the clock.
Awards
Success starts with Datasite Assist
Customer Service Department of the Year
Recognized by the Stevie Awards for Sales & Customer Service for excellence in customer service, contact center, business development, and sales professionals.
TrustRadius Top Rated
Awarded by TrustRadius based on verified customer satisfaction ratings.
Emotional Footprint Champion
Awarded by SoftwareReviews in the VDR category based on the average customer satisfaction ratings.
Essential support
Dealmakers love Datasite Assist, our team of M&A support experts. So much so, they've given the team a 4.5 CSAT score. No wonder. Our people have saved clients more than 50,000 hours on projects.
Whether you need deal expertise, workflow assistance, or tech support, our global team is available 24/7/365 in 20+ languages.
“I always push my clients towards your service. The attention and service provided is top notch.”
M&A Associate, Investment Bank
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